Before confirming your order with Chemily’s Cakes please read the below Terms and Conditions. This document tells you the terms and conditions in which we sell and supply goods to you.  Payment of your booking deposit confirms your agreement with our Terms and Conditions.

 

 

ONLINE PDF ORDERS (RECIPES & GUIDES):

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Once you proceed through checkout and make your payment a confirmation page will appear where you can download the PDF.

 

You will also receive a confirmation email which inlcudes the PDF Download. Please note this download link is valid for 30 days ONLY. 

 

Refunds are not available for any PDF download.

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Please note that once purchased, this is for your use only, sharing of any PDF document is prohibited. 

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ONLINE VIDEO TUTORIALS:​

 

All our Online Video Tutorials are non-refundable. You will have unlimited access to the tutorials unless Chemily's Cakes' website is discontinued and in this event you will be notified with plenty of warning.

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MENTORING SESSIONS:

 

Cancellation of any session must be down before 48hours of the start time of your session by email to chemilys@outlook.com.

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If you cancel before 48hours you will be re-funded however there will be a £10 fee for any cancellation. Any cancellations after 48hours will not be refunded.

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In the event that you cannot make a session, you can re-schedule. This needs to be re-scheduled 24hours before your session otherwise the cancellation policy above will take effect.

You may not share any information, whether written, recorded or videoed from any session.

 

Please note these Online 1-1 Sessions are ONLY available to UK (English Speaking) residents at this moment in time. Do not book if you reside outside of the UK. If you do book and do not live in the UK you will be re-funded but a processing fee of £5.00 will be charged.

 

If you live outside the UK and would like to talk about booking a session please get in touch directly with me at chemilys@outlook.com .

 

 

 

WEDDING CAKES BOOKINGS:

Booking 

To secure your booking with Chemily’s Cakes, we require a non-refundable booking deposit of £250 for wedding orders, and 50% of the total invoice for celebrations cakes and all other products. Your date is not secured and your order is not confirmed until we have received the booking deposit.

 

All quotations will be sent via e-mail and are valid for 7 days from date of issue. We reserve the right to revise prices after this period.

 

Remaining Balance

For Wedding Orders, the balance of your invoice must be paid in full no later than 4 weeks before the date of delivery.

 

For Celebration Cake orders and all other orders, the balance of your invoice must be paid in full no later than 2 weeks before the date of delivery unless agreed otherwise.

 

Cancellations

All cancellations must be made in writing. If for any reason you have to cancel your booking, the booking deposit is non-refundable. 

 

For cancellations of wedding orders, with less than 4 weeks’ notice, the full payment (including the booking deposit) is non-refundable. For cancellations of celebrations cakes and all other orders, with less than 2 weeks’ notice, the full payment (including booking deposit) is non-refundable.

 

Wedding Insurance

We cannot express the importance of you looking into wedding insurance. It is of course your decision if you wish to take an insurance policy out or not. 

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Delivery/Set Up

We are happy to deliver your cakes at an extra charge. This will be included in your initial quote.

 

Once the order has been delivered and set up or collected you are responsible for it and we will not accept any responsibility for any loss or damage arising. If the cake is moved after set up the Company will not take any responsibility for any loss or damage arising. 

 

If you request that we leave your cakes somewhere or with someone, this is your responsibility. We will not be liable if they do not arrive with you safely after we have handed them over.

 

Postponements

If you wish to postpone your wedding booking date for any reason, you must request this by email, and we will check our availability. A £25 postponement admin fee would apply. All deposit payments would then be transferred to the new date and any items listed in the invoice, provided they are available. 

 

In the event that Chemily’s Cakes are not available for the postponed Wedding/Event date, our cancellation policy (above) remains. 

 

Postponements are available up until 4 weeks before the scheduled event date, after this, dates are non-transferable and final balances for the original dates are payable. 

 

We therefore strongly recommend you take out wedding insurance to cover your date. 

 

Hire Items

All hire items belong to Chemily’s Cakes and must not be defaced, tampered with or changed.  All breakages, loss or damages must be paid to replace like for like within 7 days of event.  

 

All hire items are your responsibility until they are returned back to Chemily’s Cakes.

 

Damaged, broken or lost Items will remain the property of the Company and a replacement charge will be invoiced to the Customer for any products that are damaged, broken or lost.  These items will be invoiced to the Customer to replace like for like including P&P.

 

Unless stated otherwise all hire items must be returned within 3 days of hire.

 

Final Design 

We will create your orders exactly as written throughout correspondence and in the confirmation email/phone consultation which is sent 4 weeks before the delivery date. Please double check that it is detailed as you require. 

 

By paying your final invoice, you are confirming that what is detailed on the final confirmation is exactly what you want us to provide.

 

Allergies

We cannot guarantee that any of our products do not contain any substance that may cause some form of allergic reaction. You are responsible for advising your guests of this and we will not accept any liability for any loss, damage or injury from exposure to anything which might cause an allergic reaction. This may include, but without limitation, nuts, nut products, alcohol, dairy, wheat, sulphates or colouring.  

 

You should also note that some decorations are not edible (fresh flowers, wires, ribbons, pins, jewels, boards, etc). You are responsible for advising your guests of this and we will not accept any liability for any loss, damage, illness or injury arising from any such exposure. 

 

A dietary list of ingredients can be provided to you if required. This must be requested a minimum of 4 weeks before your event. If a venue require a list of ingredients this is to be requested via you and not the venue

 

Our products contain gluten, wheat, dairy, eggs and may contain traces of nuts unless otherwise stated.

 

We are willing to accommodate for certain allergies however, please consider this is a working kitchen full of a wide range of ingredients. We will use the correct ingredients for your allergy but we cannot guarantee it will be free from that particular requirement due to the kitchen it is baked in. We accept no liability for customers suffering allergic reactions from eating our cakes.

 

The following ingredients are used in my standard cakes and cupcakes:

Self Raising Flour, Butter, Caster Sugar, Eggs, Milk, Flavourings (if requested), Icing Sugar, Cream, Whitening, White Chocolate (for fondant cakes), Fondant Covering, may contain traces of nuts.

 

The following ingredients are used in my cookies:

Plain Flour, Butter, Caster Sugar, Eggs, Fondant icing (for decorating), may contain traces of nuts.

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Chemily’s Cakes do not hold any responsibility for adverse weather conditions affecting access to any venue. Chemily’s Cakes will give every attempt to get to the venue only when it is deemed safe.. 

 

Chemily’s Cakes cannot be held responsible for ‘Acts of God’ (Fire, flood etc), Government Advice, Pandemics, labour disputes, failure of electricity supply and any other unforeseeable circumstance that prevent the promise of its services. 

 

Chemily’s Cakes reserve the rights to review and update the Terms and Conditions periodically.

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Privacy

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The privacy and security of your information is important to us. This Privacy Notice explains the types of personal data we may collect about you, how we use it, who we share it with and how long we keep it for.

 

At Chemily's Cakes we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us through our website and other communication channels.

 

*Information We Collect*

 

Personal Information:

When you place an order or inquire about our products and services, we may collect personal information such as your name, email address, phone number, and billing address.

 

Payment Information:

If you make a purchase through our website, we may collect payment information, including credit card details, to process your transaction securely. When paying for products on our website, we use the WixStores and Paypal for all transactions. Therefore we can access the details you share with Paypal when making a purchase on our website. Please refer to Paypal’s Privacy Policy for details of how this information is protected and stored.

 

Communication:

We may collect information from your communications with us, including emails, phone calls, or messages through our website or social media platforms.

 

Website Usage Data:

Like many websites, we collect non-personal information automatically when you visit our website, including your IP address, browser type, operating system, and browsing behaviour.

 

*How We Use Your Information*

 

Order Processing:

We use the information you provide to process and fulfill your orders, communicate with you about your order status, and provide customer support.

 

Marketing and Promotions:With your consent, we may use your contact information to send you marketing communications about our products, promotions, and special offers. You can opt out of receiving these communications at any time.

 

Improving Our Services:

We may use your information to analyse trends, track website usage, and improve our products and services based on customer feedback and preferences.

 

Legal Compliance:

We may use your information to comply with legal obligations, resolve disputes, and enforce our terms and conditions.

 

*Information Sharing*

 

Service Providers:

We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering products and services to you.

 

Legal Requirement:

We may disclose your information in response to a subpoena, court order, or other legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.

 

Business Transfers:In the event of a merger, acquisition, or sale of all or a portion of our business, customer information may be transferred as part of the transaction.

 

**Data Security*

 

We take the security of your information seriously and employ industry-standard measures to protect it from unauthoried access, disclosure, alteration, or destruction.

 

*Your Choices*

 

You have the right to access, update, or delete the personal information we hold about you. You can also opt out of receiving marketing communications from us by following the instructions provided in our communications.

 

*Changes to This Policy*

 

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically for any updates.

 

*Contact Us*

 

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at chemilys@outlook.com location Chemily's Cakes, New Hutton, Kendal, La8 0as.

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By using our website and providing us with your information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

 

Under Data Protection Law you have the right to request details of any personal information that we hold about you and for this information to be disregarded. 

 

You also have the right to change the permissions that you have given us in relation to how we may use your information and you have the right to request that we stop using your information or that we delete all personal information that we hold relating to you. You can exercise these rights at any time by emailing us at chemilys@outlook.com. 

 

Cookie Policy

 

This Cookie Policy explains how Chemily’s Cakes ("we," "us," or "our") uses cookies and similar tracking technologies on our website. By using our website, you consent to the use of cookies as described in this policy.

 

*What Are Cookies?*

 

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners.

 

*Types of Cookies We Use*

 

Essential Cookies:

These cookies are necessary for the functioning of our website and cannot be disabled. They enable core functionalities such as navigating between pages, accessing secure areas, and placing orders.

 

Analytics Cookies:

We use analytics cookies to collect information about how visitors use our website, such as which pages are visited most frequently, how long visitors spend on each page, and which website they came from. This information helps us improve the performance and user experience of our website.

 

Preference Cookie:

Preference cookies allow our website to remember information that changes the way the site behaves or looks, such as your preferred language or region.

 

Marketing Cookies:

We may use marketing cookies to track visitors across websites and display personalised advertisements based on your interests and browsing behaviour.

 

Third-Party Cookies:

We may also use third-party cookies, such as those from social media platforms or advertising networks, to enhance your experience on our website and provide personalised content and advertisements.

 

*Managing Cookies*

 

You can control and manage cookies in various ways, including by adjusting your browser settings to block or delete cookies, or by using opt-out mechanisms provided by third-party advertisers and analytics providers. However, please note that disabling certain cookies may impact the functionality of our website.

 

*Your Consent*

 

By continuing to use our website, you consent to the use of cookies as described in this policy. If you do not agree to the use of cookies, you should adjust your browser settings accordingly or refrain from using our website.

 

*Changes to This Policy*

 

We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review this policy periodically for any changes.

 

*Contact Us*

 

If you have any questions or concerns about our Cookie Policy or the use of cookies on our website, please contact us at chemolys@outlook.com.

 

Last updated: 27.03.2024

 

By using our website, you agree to the use of cookies as described in this Cookie Policy.

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In the event you are not happy with your cake, please email me on chemilys@outlook.com and we can discuss the issue further.

 

If you are dissatisfied with any decision or policy that we have made, please contact me so we can explain how that decision or policy was reached.